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Customer Feedback
survey

All surveys are reviewed by management. We appreciate your comments.

PROJECT ADDRESS

Street
City
Would you like GPM management to contact you regarding your project?
Yes No

INITIAL RESPONSE

How did you hear about GPM?
Website Yellow Pages Existing Customer Referral Other
How quickly was your initial inquiry responded to?
Immediately 24 hours 3-5 days Other
Did you meet a GPM representative at your project prior to receiving a proposal?
Yes No

PROJECT PROPOSAL

How soon did you receive your proposal from GPM?
Immediately Within 1 week Within 2 weeks Other
Was the proposal clear and easily understood?
Very Somewhat No
Were you presented with options for your pavement solution?
Yes No N/A

PROJECT PERFORMANCE

Did the project schedule meet your needs?
Yes Somewhat, but I had to be flexible No
Were property occupants adequately notified of work to be performed?
Yes No
Did GPM workers arrive on time as scheduled?
Yes No
Were traffic/safety barricades appropriately placed?
Yes No
Did GPM workers conduct themselves in a professional manner?
Yes Somewhat No
Was your project completed on schedule?
Yes No Weather delay
Did the finished project meet your expectations?
Yes Somewhat No

POST PROJECT

Was your property left clean and were all barricades removed?
Yes No
Did GPM follow up to assure your satisfaction?
Yes No
Would you recommend GPM to colleagues?
Yes No
May GPM management contact you regarding your survey answers?
Yes No

YOUR INFORMATION (optional)

Name
Email
Phone
Other Comments & Suggestions:



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